Last updated October 8, 2026
The agreement
These terms apply when a business ("you") creates a PrimeOS account or uses the service. The person who signs up confirms they can agree on the business's behalf. Questions: use our contact form.
The service
PrimeOS provides software for running a service business: leads, quotes, scheduling, crews, invoicing, payments, client communication, reports and AI features. We improve the product continually and may change features, but we won't remove core functionality you rely on without reasonable notice.
Plans and billing
- Plans are billed monthly or yearly through Stripe at the price shown when you subscribe. Every feature is included in both plans; Teams adds team members and team features.
- Plans include a monthly allowance of texts and AI credits that resets each billing period. You can buy top-ups at the published prices; they're used after the monthly allowance.
- Founding pricing, where offered, stays at the same rate for as long as your subscription stays active.
- You can cancel anytime. Your plan stays active through the end of the period you've paid for, and we don't charge again after that.
- Card payments your clients make to you are processed by Stripe under Stripe's terms and paid out to your own bank account.
Your data
Your business's records belong to you. You give us permission to store and process them only to provide and support the service. You can export them at any time. Our Privacy Policy explains how information is handled.
Your responsibilities
- Keep your login secure and give team members only the access they need.
- Have your clients' permission to text and email them, honor opt-outs, and follow the laws that apply to your messages and your business.
- Review anything the AI prepares before approving it. You're responsible for messages, prices and offers your business sends.
- Don't use PrimeOS for anything unlawful, to send spam, or to interfere with the service or other businesses.
AI features
AI features can be wrong. They answer from your records and prepare drafts, but they don't send, book or charge anything until someone at your business approves it. Treat AI output as a draft, not advice.
Availability
We work hard to keep PrimeOS running and your data backed up, but the service is provided "as is" without guarantees of uninterrupted availability. Third-party services (such as carriers, payment networks and email providers) can have their own outages.
Liability
To the extent the law allows, PrimeOS isn't liable for indirect or consequential losses, such as lost profits, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim.
Ending the agreement
You can close your account at any time. We may suspend or close accounts that break these terms or put other customers at risk, and we'll give notice where we reasonably can. After closing, you can request an export of your records for a reasonable period.
Changes
If we change these terms in a meaningful way, we'll update the date above and let account holders know before the changes apply.